About Us | Calm Health Medical Aid

ESTABLISHED IN 2013

Founded on Empathy, Sustained by Trust

Established in 2013, Calm Health International Medical Aid Society (CHIMAS) was registered with the Ministry of Health and Child Care (MOHCC) in response to the market's need for reliable medical cover. Over the years, CHIMAS has evolved and is now proudly owned by its members, operating as a non-profit entity dedicated to delivering premier, accessible health solutions.

CHIMAS stands out for its high claims liquidity and preferred brand reputation. This is evident through our strong relationships with key stakeholders and the widespread acceptance of CHIMAS membership cards by healthcare service providers both locally and internationally, ensuring our members enjoy absolute peace of mind wherever they are.

Regulatory Compliance & Registration

CHIMAS is registered as a medical aid society under the Medical Services Act [Chapter 15:13] of 1998 of Zimbabwe (Registration No. 14/B139/10/2001). Under the regulatory oversight of the Ministry of Health and Child Care (MOHCC), we maintain strict compliance and statutory reserves to guarantee member security.

Our Vision

“To deliver accessible, world-class healthcare services that create lasting value for all.”

Our Mission

“To boldly redefine healthcare excellence.”

Our Unique Promise

Instant access, seamless service, and real support.

Our members receive instantaneous recognition of their cover cards, rapid automated claim handshakes, and genuine empathetic support from real healthcare experts whenever they reach out.

OUR FOUNDATION

The Core Values that Command Our Decisions

Every phone call we answer, claim we settle, and plan we deploy is driven by three core pillars.

Innovation

We actively leverage cutting-edge technology and modern medical management systems to simplify claims processing, reduce administrative overheads, and deliver state-of-the-art service to all our stakeholders.

Affordability

Quality healthcare should not be a financial burden. We carefully design our structured coverage tiers to provide comprehensive, life-saving protection that remains accessible and aligns with our members' financial realities.

Empathy

We know health crises are deeply personal and stressful. Every interaction with our team—from direct advisory consultations to quick claims resolution—is guided by profound respect, warmth, and authentic care.

ADVANCED SYSTEMS & BENEFITS

The CHIMAS Advantage: Modern Systems & Exclusive Perks

From industry-leading operational frameworks to unique financial and lifestyle rewards, we go beyond medical coverage to support your complete well-being and safeguard your peace of mind.

Advanced Operations

Our state-of-the-art medical aid system features a built-in event-based module. This custom engine facilitates lightning-fast automated communication, real-time claims adjudication, and seamless, hassle-free membership administration.

Preferred Provider Network

We have forged robust, preferred provider relationships with a wide, elite spectrum of healthcare professionals, specialists, clinics, and hospitals across Zimbabwe and South Africa, ensuring uncompromised medical care.

Free Fitness & Dance

Preventative care is the foundation of long-term health. That's why CHIMAS offers completely free fitness, aerobics, and dance classes for our members to encourage active, vibrant, and healthy lifestyles.

Competitive Corporate Rates

We offer exceptionally competitive base subscription rates, along with structured corporate volume discounts for companies and organizations carrying a large member base, keeping premium healthcare affordable.

20% Annual Rebate

We reward healthy living. Our unique, member-first incentive program guarantees a full 20% annual cash rebate back to members who did not consume medical healthcare services throughout their subscription year.

Risk-Based Stability

To protect your health shield in fluid economic times, CHIMAS utilizes advanced, risk-based operational models. This proactive approach ensures our reserve funds remain completely secure and sustainable over time.

Registered Society Information

Official coordinates and desk structure, hardcoded for member transparency.

Office Address

11 Enfield Road, Northend,
Bulawayo, Zimbabwe

+263 292 268861/2, +263 292 883968

Direct Email Desks

General: info@chimas.co.zw

Claims Desk: claims@chimas.co.zw

CHIMAS Virtual Care

Assistant Online

CHIMAS Assistant Just now

Hello! Welcome to Calm Health International Medical Aid Society (CHIMAS). I am your Virtual Care Assistant.

How can I assist you today? You can ask me about:

Our coverage plans (Silver, Gold, Platinum, Diamond)
How to submit claims & refund forms
Where our Bulawayo head office is located
Our direct contact phone numbers & emails
How to enroll online

Our Heritage & Mission